Privacy Policy
Privacy Policy
Effective Date: 26-Sep-2024
Last Updated: 26-Sep-2024
This Privacy Policy describes the policies of Watercress Line, The Railway Station, Alresford, Hampshire SO24 9JG, United Kingdom of Great Britain and Northern Ireland (the), email: info@watercressline.co.uk, phone: 01962 733810 on the collection, use and disclosure of your information that we collect when you use our website ( https://watercressline.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
We will collect and process the following personal information about you:
- Name
- Address
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
- Testimonials
- Customer feedback collection
- Support
- Administration info
- Dispute resolution
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Analytics
- Data collection & process
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@watercressline.co.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@watercressline.co.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Watercress Line, The Railway Station, Alresford, Hampshire, SO24 9JG, email: info@watercressline.co.uk. We will address your concerns in accordance with applicable law.
Privacy Policy generated with CookieYes.
THE MID HANTS RAILWAY LTD. PRIVACY POLICY
Who we are
In this Privacy Policy, Mid-Hants Railway Limited is referred to as “MHR”, “we”, “our” and “us”. We are committed to protecting your privacy in relation to the information we hold about you in line with the requirements of the General Data Protection Regulation (“GDPR”). For the purposes of GDPR we are the Data Controller and can be contacted by post at Alresford Railway Station, Alresford, Hampshire, SO24 9JG or by email at info@watercressline.co.uk.
References to “our website” are to www.watercressline.co.uk.
What information we may collect
We collect from you your personal details which we need to process any transaction we enter into with you. This may include your name, address, postcode, email address, telephone number and relevant correspondence. Where you have agreed to receive email updates on products and offers we may record information you have given us on your preferences.
How your data is held and processed
Your personal details are stored on a secure computer system. Any paper documents you have completed and any correspondence are held in a secure environment. We process your data only to contact you on products and matters of interest relating to MHR. Your data is not subject to any processing which includes automated decision making.
Legal basis for processing
We hold and process your data principally on the basis that we have obtained your positive consent. In some circumstances where consent has not been provided we may rely on MHR having a legitimate interest in processing your information.
How we use your information
If you have purchased a product or service from us we will provide an after sales service which may include passing your details to another organisation to supply and/or deliver the product or service.
We may use your email address to send you information about our products and services. In each case you will be given the option to re-affirm your consent and also to unsubscribe from email contact.
We may need to pass your information to other organisations for administrative purposes such as processing and sorting data, monitoring how our customers use our website and issuing emails on our behalf. We have verified that the organisations we use for these purposes are compliant with the requirements of GDPR and will not use your data for any purposes other than those authorised by us.
In order to effectively process credit or debit card transactions, it may be necessary for the bank or card processing agency to verify your personal details outside the European Economic Area (“EEA”) for the purpose of authorizing the transaction. Such information will not be transferred ouside the EEA for any other purpose.
IP addresses
This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component of our website. This information is used to monitor use of our website. This provides statistical information about our customers’ browsing patterns and does not identify individual customers.
Cookies
Data is recorded by our website through the use of cookies which allows us to recognise you and your preferred settings. This saves you from re-entering information on return visits to the website. Most browsers can be programmed to alert you before downloading cookies.
Retention period
We will hold your personal data only if you have given us your explicit consent to do so. If you tell us that you have withdrawn your consent, we will continue to hold and process your data only for such period as is necessary to complete any transaction in which we have a legitimate interest.
Your Rights
You can ask for a copy of the information we hold about you and have it corrected if it is wrong.
You have the right to ask us to delete any personal data we hold about you.
You have the right to object to your data being used for specific purposes.
If you have any cause for complaint about our use of your data you should contact us to try to resolve the matter. You have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office, if not satisfied.
Watercress Line Heritage Railway Trust
Privacy Notice for Members
Who we are
In this Privacy Notice, Watercress Line Heritage Railway Trust Limited is referred to as “WLHRT” , “we”, “our” and “us”. We are committed to protecting your privacy in relation to the information we hold about you in line with the requirements of the General Data Protection Regulation (“GDPR”).
For the purposes of GDPR we are the Data Controller and can be contacted by post at Alresford Railway Station, Alresford, Hampshire, 5024 9JG or by email at info@watercressline.co.uk.
What information we may collect
We collect from you your personal details which we require to record and process any transaction relating to your membership. These details include your name, address, postcode, email address (if provided) and telephone number. For family memberships, we may also collect the names and birthdates of any children.
When your membership starts, we create and retain information about you, such as your membership number and the start date. We retain any correspondence between you and us.
Legal basis for processing
We have a legal obligation to hold and process members’ data in accordance with the requirements of the Companies Act which governs WLHRT. We have a contractual obligation to send you our magazine Watercress Line News. Also, it is within our legitimate interests to process your data for the purposes of administering your membership and to send you marketing information. We will use your personal email address to send you marketing information only after having obtained your positive consent.
How your data is held and processed
Your personal details are stored on a secure computer system. Any paper documents you have completed (e.g. gift aid forms) and any correspondence relating to your membership are held in a secure environment. We will use your email address or postal address when we need to inform you of relevant matters relating to your membership (e.g. Annual General Meetings) or to send you Watercress Line News or to send you marketing information such as newsletters, information about fundraising appeals and our products and services (including those of our subsidiary company Mid Hants Railway Limited). On each occasion, when we send you marketing information by email, you will have the opportunity to unsubscribe. Where marketing information is sent by post, you can tell us if you no longer wish to receive it. We will also process your data as necessary for management information purposes such as undertaking basic analyses of membership data. Your data is not subject to any processing which includes automated decision making.
Retention period
Records of members will be retained for a minimum of 5 years after ceasing membership.
Recipients of your personal data
Your data is not transferred to any other organisation except for the purpose of issuing correspondence by mail or email on our behalf, or where required by law or to enforce our legal rights. We have verified that the organisations we use for this purpose are compliant with the requirements of GDPR and will not use your data for any purposes other than those authorised by us.
The Watercress Line Family
Your details will only be made available to other organisations operating under the Watercress Line family, which includes Mid Hants Railway Ltd and Watercress Line Heritage Railway Trust and other Watercress Line organisations which may be introduced from time to time.
Your Rights
You can ask for a copy of the information we hold about you and have it corrected if it is wrong.
You have the right to object to your data being processed on grounds relating to your specific situation which we would comply with except where we can demonstrate that we are processing your data for legitimate reasons or to comply with legal obligations.
You have the right to have your personal data erased from our records except where we have a legitimate interest in retaining it to administer your membership.
You have the right to ask for the processing of your data to be restricted except for the purposes of carrying out the necessary administration of your membership.
If you have any cause for complaint about our use of your data, please contact us to try to resolve the matter. You have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office, if not satisfied.
